1. Eligible Return and Refund Policy Period

– 30-day return and refund window
– Conditions for returns (new, unused, unopened, original packaging)

2. What Items Are Returnable?

– Pet food and treats (unopened/sealed)
– Toys and accessories (unused)
– Grooming tools and beds (unopened)
– Leashes, collars, apparel (with tags)
– Health and wellness items (unopened/sealed)

3. Non-Returnable Items

– Opened pet food, treats, or supplements
– Used or damaged items
– Personalized or custom-made products
– Gift cards
– Clearance or final sale items
– Perishable goods (e.g., live plants, feeder insects)

4. Refunds & Processing

– Refund processing time (5-7 business days)
– Original shipping charges are non-refundable (unless due to our error)

5. How to Start a Return

– Contact support team (email, order number, reason for return)
– Receive instructions (return shipping address, RMA number)
– Package and ship return securely

6. Exchanges

– No direct exchanges; return for refund and place new order

7. Damaged, Defective, or Incorrect Items

– Contact us within 7 days
– Send photos of issue with order number
– Free replacement or full refund

8. Questions?

– Contact information (email, phone, live chat)

9. Final Note

– Commitment to customer satisfaction